Questions regarding this statement should be directed to ProgramHQ by sending email to the Privacy Team via the web form displayed in the Info section of this site. Also, you may wish to refer to the Office of the Federal Privacy Commissioner which may be contacted at the following site: www.privacy.gov.au for more information on the Privacy Act.
Note About Children
Children (persons under the age of 18 years) are not eligible to access this website or use our services, unless expressly invited by the Program Sponsor to do so, and we ask that children do not submit any personal information to us. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians with the express invitation of the Program Sponsor.
Information We Collect
Our primary purpose in collecting personal information is in order to measure your performance in the program/s established by your Program Sponsor and to provide you with a smooth, efficient and safer experience. This allows us to provide services and features that fulfil your Program Sponsor's requirements and convey your achievement to you in an efficient manner, together with providing you with the means to fulfil any Reward Offers that your Sponsor may wish to make to you.
We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.
To fully use our services, you will need to complete our online “Change Password & Personal Details Confirmation” form, where you will be required to provide us with your contact information and confirm other personal information.
We automatically track certain information about you based upon your behaviour on our website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our Program Sponsor. This information is compiled and analysed on an aggregated basis on our website, which URL you next go to (whether this URL is on our website or not), what browser you are using, and your IP address.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
If you access this website via another website or use a website providing a service for ProgramHQ or a website that helps facilitate your activity on ProgramHQ, that website may provide personal information about you and your transactions back to ProgramHQ.
Our Use of Your Information
We use personal information about you (including but not limited to the information in the file we maintain about you, and other information we obtain from your current and past activities on the website) to measure your performance, resolve disputes, troubleshoot problems, help ensure safe use of our website, and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes.
If you choose to redeem a Reward from our website, we may use your business and/or private address, email address and phone/mobile number to communicate with you, deliver products, experiences or services and billing information to bill you and provide associated support.
You agree that we may use personal information about you to improve our marketing and promotional efforts for the Program Sponsor, to analyse site usage, to improve our content and product offerings and customise our website's content, layout, and services. These uses improve our website and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safer and customised experience while using our services.
Our Disclosure of Your Information
Suppliers: We aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to suppliers and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number, are never disclosed to suppliers.
External Service Providers: There are a number of services provided by external service providers that help us maintain, update, host and operate our website (e.g., graphic designers, web designers, database Programmers and web hosting services) We require our external service providers to adhere to our strict privacy guidelines and not to keep this information or use it for any unauthorised purposes. In all cases, these external service providers' use of information we supply them is restricted by confidentiality agreements.
Legal Requests: ProgramHQ may lawfully disclose your personal information for law enforcement or regulatory purposes. ProgramHQ cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary, appropriate or as otherwise permitted under the Privacy Act 1988 (Cth), in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability. Further, we can (and by becoming a ProgramHQ member you authorise us to) disclose your User ID, name, street address, city, state, post code, country, phone number, email and company to Program Sponsors as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, piracy or other activity that may expose us to legal liability or as otherwise permitted under the Privacy Act 1988 (Cth).
Control of Your Password
Accessing, Reviewing and Changing Your Personal Information
Following registration, you can review and change the information you submitted during registration including:
Your Password, mobile number, email address, home address and home phone number.
You will not be able to change: your name, company, business address, city, state, post code, business phone or fax number except by prior written request to ProgramHQ.
You must promptly update your personal information if it changes.
Upon your request, we will deactivate your membership from our active databases. To make this request, email ProgramHQ@rheemrewards.com.au. Such information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law.
We will retain in our files information you have requested to remove in some circumstances, where required by the Program Sponsor and to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and to comply with legal requirements. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such information will be deactivated from any programs that you may be participating in and will only be available to select ProgramHQ personnel and your Program Sponsor.
Your Information is stored on a ProgramHQ server which may be located in Australia or the United States of America. We use industry standard hardware and software tools to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. However, "perfect security" does not exist on the Internet.
Privacy Notice Change
Dated: 1st January 2020.